To order, please contact our Customer Service Department at our toll free number
1-800-344-6768,
or local 770-499-8932, Ext.: 247.
Order by fax at 770-499-8974.

Please have the following information ready when placing an order:

• Account name
• Account number
• Purchase Order Number
• Style number(s) and Quantity
• Metal type and color
• Finger Size
• Raw or tumbled castings



Although we have no minimum order requirement, there is a $25.00 minimum labor charge per order. Volume discounts are available.

All pricing is determined the day after the order is placed if received by 1:00 pm Eastern Time and will be based on the 2nd London Metal Price Fix of that day plus a surcharge, if the London Market is open. Orders received after 1:00 pm will be based on the following day’s second London Fix. Pricing is fixed only when London is open.

All castings are available in:

• 14K Yellow, White, Pink and Green
• 18K Yellow, White and Green
• 10K Yellow and White
• 950 Platinum
• 950 Palladium

Many of our styles are available in two-tone, please inquire
All quoted weights are approximate and are based on 14K gold. They are subject to change without notice.
All stone sizes and diamond counts are approximate.
Heads, center stones, melee, and any other findings shown are for display only and are not included in weight or price estimates. Some may be purchased separately.
Our printed catalog pictures are approximately actual size, but will vary. Web picture sizes will vary depending on many factors, including but not limited to, browser settings and monitor size and configuration.
Many styles shown are protected by copyright.
Although we make every effort to present accurate information, we cannot be held responsible for errors.
We reserve the right to change any information in full or in part at any time with or without notice.



Shipping:
We insure all packages that we ship.
Any discrepancies of quantities in a package must be reported the same day the package is received or will not be entertained.
For security purposes, merchandise will only be shipped to the address on the account.
We reserve the right not ship to an international address.
All orders, including, backorders will incur shipping and handling charges and are responsibility of the customer.


These are our shipping options:

• UPS Next Day Air (10:30 delivery)
• UPS 2nd Day Air
• UPS Ground



Returns and Cancellations:
All products are guaranteed. Due to the nature of metal markets and manufacturing methods, the amount of the credit for returned metals varies. In no event will shipping charges be credited.
In order to insure the highest possible credit, returns must be returned within 10 days.


 




 

Please contact our Customer Service Department and request a Return Authorization Number immediately. The RA number must be visible on the address label to us. A return authorization number does not guarantee the acceptance or amount of credit.
Defective products received by us within 10 days of invoice date will receive full labor credit and full metal credit for the amount of metal returned. Metal will be calculated at the lower metal price of the invoice date or the date that it is received at Centennial. Worked pieces will not receive full metal credit.
Defective products received between 11 and 30 days of invoice date will receive full credit for metal received and will forfeit labor credit. Metal will be calculated at the lower metal price of the invoice date or the date that it is received at Centennial.

Any product that has 15% metal loss or more and/or has been soldered, regardless of return date, and any product received after 30 days will be credited for intrinsic metal value only. Returns on altered or special order merchandise will be credited for intrinsic metal value only.

Please fully insure and return items to: Centennial Casting Company [RA: Number] 300 Chastain Center Blvd Suite 315 Kennesaw, GA 30144

We are only responsible for packages that we receive. You are responsible for the packages until we accept them at our facility. Please include a copy of the original invoice, return authorization number and the reason for the return.

Merchandise returned without an invoice and/or authorization number will be credited at our discretion, or returned to you at your expense. There will be a 20% re-stocking fee for in-stock items returned and shipping charges will not be refunded. Unclaimed, undeliverable, refused orders will credited at intrinsic metal value less freight in both directions.

Same day order cancellations are accepted and will not incur any fees. If an order is cancelled the day after order or later there will be a $25 cancellation fee plus any other charges for special labor already incurred, including but not limited to sizing and special order labor.

Shipped orders are not cancelable and if returned to us will be credited for intrinsic metal value only at the lower metal market. All refused packages will be credited for intrinsic metal value only at the lower metal market and incur all labor charges, original shipping charges, and returned shipping charges.

Bookkeeping: Only pre-approved Centennial Casting Company accounts may place an order. We sell only wholesale to the trade. Net 30 days terms may be offered to top rated accounts. All others may pay by Visa, MasterCard with signed authorization form provided by Centennial, or Check. Due to the time necessary to properly check references, new accounts must pre-approved or may pay by Visa, MasterCard with signed authorization form provided by Centennial.

Please call to open an account 1-800-344-6768 or 770-499-8932.

We are in full compliance with the Patriot Act. All accounts, regardless of terms, must complete a Patriot Act Compliance form before we will ship. When applying for a credit account, Credit Application, Tax Exempt Form, and if necessary, the Personal Guaranty form must be completed. All orders will be shipped by credit card or check by phone until credit is approved. You will be notified if credit is issued and what your credit limit is.

All invoices shipped on open account are due and payable 30 days from the date of the invoice. A 1.5% service charge per month (18% per year) will be accrued to all unpaid invoices. Accounts past due will be shipped on a credit card, or check by phone basis only. If you are granted an account, you agree to our collection fee recovery clause that is quoted on our credit application.

If you have a discrepancy on your account, please inquire within 15 days of statement date. Discrepancies will not be entertained after 30 days of the statement date. There will be a $50.00 charge for returned checks and you may lose open credit privileges. We may request additional information from you periodically in order to adjust your credit limit.